Last updated February 19, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS: returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS: To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase ,and mail your return to the following address:
Pacific Technology Group
Attn: Returns RMA #
3110 Main Street Bldg C
Santa Monica, CA 90403
United States
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.We will notify you by email when your return has been processed.
EXCEPTIONS: For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. Please Note A 15% restocking fee will be charged for all returns in excess of $800.00. Sale items are FINAL SALE and cannot be returned.
QUESTIONSIf you have any questions concerning our return policy, please contact us at:+1 855 206 [email protected]